We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you'll need to wait for a response. This means that self-help support sites are even more important, because waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
From all our testing, we think that the best VPN out there right now is Express. It's a premium VPN service but still only costs $6.67 per month - that's about the price of a pint of beer in the UK! And for that you get the best VPN in the world, without any security concerns, with 24/7 customer support, guaranteed access to Netflix US, almost constant uptime and a 30-day money back guarantee (no questions asked) if you change your mind. Check out ExpressVPN!
I recommend always using a VPN when using someone else's Wi-Fi network. Here's a good rule of thumb: If you're away from the office or home, and you're using someone else's Wi-Fi (even that of a family member or a friend, because you never know if they've been compromised), use a VPN. It's particularly important if you're accessing a service that has personally identifying information. Remember, a lot goes on behind the scenes, and you never really know if one or more of your apps are authenticating in the background and putting your information at risk.
Tip for Chrome, Firefox, and Opera users: A feature called WebRTC can, in some Web browsers, inadvertently cause your true IP address to leak out even when you’re connected via a great VPN. WebRTC assists with peer-to-peer connections, such as for video chatting, but could be exploited in some cases. You can manually disable this function in Firefox, or use an extension to block most instances of it in Chrome or Opera. For more details and instructions, check out Restore Privacy.
ExpressVPN also continues to improve their service. In the past year, they have made significant updates to their apps to protect users against rare leak scenarios that plague most VPNs. These efforts culminated in the public release of their leak testing tools, which can be used to test any VPN for flaws and failures (free, open source, and available on GitHub).
However, network performance is another thing entirely. First, keep in mind that if you're using a VPN, you're probably using it at a public location. That Wi-Fi service is likely to range in performance somewhere between "meh" and unusable. So, just the fact that you're remotely working on a mediocre network will reduce performance. But then, if you connect to a VPN in a different country, the connection between countries is also likely to degrade network performance.
ProtonVPN is a VPN from Switzerland. The software is easy to use and provides all the features necessary to keep your data secure both at home and while on public WiFi. Servers are located around the world, and because ProtonVPN uses a Secure Core network of servers – it will provide fantastic speeds for streaming. Proton permits P2P for torrenting on some of its servers. In addition, it can be installed and used on five simultaneous devices. That means you can protect all your devices with one account. The VPN is zero logs (it never stores IP addresses) and the time of your last session is deleted every time a new session is started.
When you activate a VPN, your web traffic is routed from your computer, through an encrypted tunnel, and to a server controlled by the VPN company. From there, your data exits and enters the public internet. These extra steps generally degrade your internet connection speeds, simply by adding more fiber, more computers, and more physical distance to the equation. In exchange, using a VPN helps protect your data and personal security.
The VPN server provides a routed connection to the network to which the VPN server is attached. On a site-to-site VPN connection, the packets sent from either router across the VPN connection typically do not originate at the routers. The calling router (the VPN client) authenticates itself to the answering router (the VPN server), and, for mutual authentication, the answering router authenticates itself to the calling router.
Supported Client Software Android, Chrome, Firefox, iOS, Linux, macOS, Windows Android, Chrome, iOS, Linux, macOS, Windows Android, Chrome, iOS, macOS, Opera, Windows Android, iOS, Linux, macOS, Windows Android, ChromeOS, iOS, Linux, macOS, Windows Android, iOS, Linux, macOS, Windows Android, iOS, macOS, Windows Android, iOS, macOS, Windows Android, Chrome, Firefox, iOS, Linux, macOS, Windows Android, iOS, macOS, Windows