One of the most important factors when you’re choosing a VPN provider is also the hardest to quantify: trust. All your Internet activity will flow through this company’s servers, so you have to trust that company more than the network you’re trying to secure, be it a local coffee shop’s Wi-Fi, your campus Internet connection, your corporate IT network, or your home ISP. In all our research, we came across a lot of gray areas when it came to trusting a VPN, and only two hard rules: Know who you’re trusting, and remember that security isn’t free.
TorGuard is incorporated in St. Kitts and Nevis, and operates out of offices mostly in the US. But most people shouldn’t be worried about the legal jurisdiction of their VPN’s offices—we detail the reach of government surveillance above. In short, we think a privacy-focused VPN with public leadership that can be trusted not to collect information about their customers is a better choice in any country, rather than an opaque company run from the most liberty-ensuring country on the planet.
However, network performance is another thing entirely. First, keep in mind that if you're using a VPN, you're probably using it at a public location. That Wi-Fi service is likely to range in performance somewhere between "meh" and unusable. So, just the fact that you're remotely working on a mediocre network will reduce performance. But then, if you connect to a VPN in a different country, the connection between countries is also likely to degrade network performance.
Access to restricted websites: Some websites and streaming content may only be accessed in certain countries. For example a TV program might only be broadcast in the UK – Trying to stream this program outside the country will return an error. Through the masking of your IP address, and thus your physical location, free VPN will allow you access to this restricted content and make it appear that you are located in the required region. Learn More
If you don’t mind doing a little extra tinkering in a more complicated app to save some money, we recommend TorGuard because it’s trustworthy, secure, and fast. TorGuard is well-regarded in trust and transparency; it was also the fastest service we tried despite being less expensive than much of the competition, and its server network spans more than 50 locations, more than twice as many as our top pick. But TorGuard’s apps aren’t as easy to use as IVPN’s: TorGuard includes settings and labels that allow extra flexibility but clutter the experience for anyone new to VPNs. And unlike IVPN, TorGuard doesn’t natively support OpenVPN connections on iOS, making it a significantly worse choice on Apple devices than it is if you use Windows, ChromeOS, or Android.
Trusting a VPN is a hard choice, but IVPN's transparency goes a long way toward proving that its customers' privacy is a priority. Founder and CEO Nick Pestell answered all of our questions about the company's internal security, and even described the tools the company uses to limit and track access to secure servers. IVPN goes further than the other leading candidates we considered by being transparent about who runs the service and who is responsible for your privacy.
Despite Proton’s strong reputation for privacy with both its VPN and Mail services, we previously dismissed ProtonVPN without testing because it didn’t offer native applications for major operating systems. Instead, the service relied on third-party applications that could be clumsy to set up and lacked important features. Now that ProtonVPN apps are fully supported on Windows, Mac, and Android, we’re looking forward to testing the service for the next update.
OVPN was regularly the fastest VPN in our tests regardless of the time of week or location. We also liked the app’s clean design and its simple and well-labeled settings pane. But OVPN is a small startup with a limited server network: At this writing, the company has servers in just seven countries, none in Asia. That makes it less versatile for finding less congested routes or geoshifting. OVPN also hasn’t released an Android app yet, so even non-iOS device owners will have to resort to the clunky, third-party OpenVPN Connect app on their phones. When we reached out for details about the company’s operational security, founder and CEO David Wibergh was open to questions and gave us answers that led us to believe that the company acted in the best interest of its customers’ privacy and security. He noted that after an uptick in data requests from local authorities in Sweden—all of which OVPN responded to by explaining that it lacked any pertinent data—the company published a blog post to detail just how little information it keeps.
The Center for Democracy & Technology brought just such a complaint against one VPN provider last year, though no enforcement action has been announced. Many privacy sites suggest finding a VPN service outside the prying eyes of US intelligence agencies and their allies, but FTC protections could be an argument for finding one in the US so that there’s a penalty if it deceives its customers.
Google has launched Chrome on Google Daydream View and the Lenovo Mirage Solo with Daydream. If you have one of these headsets, you can launch Chrome directly from your homepage to browse and interact with any webpage while in VR. Chrome aims to be a universal browser on all types of devices and operating systems. This is also true for the new VR version. All the features you love on Chrome, from voice search to incognito mode to saved bookmarks, are now accessible on your Daydream headset.
Subscription VPN Providers usually take your privacy a bit more seriously, since you’re paying for the service. It’s unusual for them to show ads, although whether they do logging or store data about your usage varies from company to company. They usually offer free trials so you can give the service a shot first, but remember: just because you’re paying for a service doesn’t mean you shouldn’t do your homework.
Some VPNs offer great service or pricing but little to no insight into who exactly is handling them. We considered feedback from security experts, including the information security team at The New York Times (parent company of Wirecutter), about whether you could trust even the most appealing VPN if the company wasn’t willing to disclose who stood behind it. After careful consideration, we decided we’d rather give up other positives—like faster speeds or extra convenience features—if it meant knowing who led or owned the company providing our connections. Given the explosion of companies offering VPN services and the trivial nature of setting one up as a scam, having a public-facing leadership team—especially one with a long history of actively fighting for online privacy and security—is the most concrete way a company can build trust.
A VPN client on a remote user's computer or mobile device connects to a VPN gateway on the organization's network. The gateway typically requires the device to authenticate its identity. Then, it creates a network link back to the device that allows it to reach internal network resources -- e.g., file servers, printers and intranets -- as though the gateway is on the network locally.
VPN services, while tremendously helpful, are not foolproof. There's no magic bullet (or magic armor) when it comes to security. A determined adversary can almost always breach your defenses in one way or another. Using a VPN can't help if you unwisely download ransomware on a visit to the Dark Web, or if you foolishly give up your data to a phishing attack.