We like that the company offers a connection kill switch feature and, for those who need it, there's an option to get a dedicated IP address. VyprVPN is a standout in their effort to provide privacy, and thwart censorship. When China began its program of deep packet VPN inspection, Golden Frog's VyperVPN service added scrambled OpenVPN packets to keep the traffic flowing.
When we test VPNs, we generally start with the Windows client. This is often the most complete review, covering several different platforms as well as the service's features and pricing in depth. That's purely out of necessity, since most of our readers use Windows (although this writer is currently using a MacBook Air). We currently use a Lenovo ThinkPad T460s laptop running the latest version of Windows 10. We periodically upgrade to a newer machine, in order to simulate what most users experience.
In the past few years, I had terrible luck with VPNs... one provider didn't work with Netflix at all, and the other one very cluttered app interface which drove me crazy, so every time I used it, I felt frustrated. Now I'm testing Nordvpn. I'm not very trustful with big names, and its price seems too high for my pocket, but I thought I should give it a shot. In a few months of using Nord I didn't see any bugs or issues, so I feel that it's better to pay a few extra bucks but have a stable service like this, so in the long shot, it's totally worth the price I paid. Don't be afraid to invest, people.
Because few VPN companies offer live support, we appreciate when they at least provide easy-to-follow resources on their websites. Detailed setup guides with step-by-step instructions are available for every platform IVPN supports, and it breaks down troubleshooting advice into language that’s easy to understand. ExpressVPN also has clear, helpful support articles, but other services aren’t as straightforward. It’s harder to find the right information on TorGuard’s support site, and its articles aren’t as novice-friendly. If you need to submit a ticket for a specific problem, you can expect a quick response from all the companies we tested—IVPN and TorGuard both responded to us in minutes, and PIA took the longest at one day. ExpressVPN was the only one of our finalists that offered tech support over live chat. (Other companies provide live chat only for sales and signup support.)
That attitude to the safety and privacy of personal data creates an enormous online security risk. Public Wi-Fi networks, which are ubiquitous and convenient, are unfortunately also highly convenient for attackers looking to compromise your personal information. How do you know, for example, that "starbucks_wifi_real" is actually the Wi-Fi network for the coffee shop? Anyone could have created that network, and they may have done so in order to lure victims into disclosing personal information over it. In fact, a popular security researcher prank is to create a network with the same name as a free, popular service and see how many devices will automatically connect because it appears safe.