We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you'll need to wait for a response. This means that self-help support sites are even more important, because waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
IPVanish wasn't the top performer in our 2017 round of testing, falling in about the middle of the pack. But it was one of the most reliable VPN services, connecting smoothly and staying connected every time we used it. IPVanish has excellent client software, although you can connect to the company's servers manually, and a decent array of about 850 connection points in 50 countries. However, its subscription price is kind of high, and its U.S. base may be a negative for some potential customers.
Hotspot Shield VPN does not log your browsing activity. Almost all Internet Service Providers (ISPs) track your browsing history. So when you use a VPN like Hotspot Shield, there is no record of the websites you have visited and which apps you use. This prevents hackers from exploiting vulnerabilities in these websites/apps to get to your personal information.
TunnelBear VPN is a free service that constantly impresses people. This VPN is super-secure and even opened up its software to a third-party analysis last year. The outcome? Security researchers found the VPN to be secure and reliable. It also keeps no logs. Unfortunately, The service is restricted to just 500MB per month. Despite this, it is brilliant for locations with severe censorship and where privacy is essential. It is perfect for securely unblocking news.
Jurisdiction – ZenMate is based in Germany, which is a country with one of the freest Internet in Europe. Online freedom is protected in the country and it does not have a history of persecution against bloggers and social media activists. Nonetheless, it is still part of the 14 Eyes alliance, which implies that users should be careful when considering ZenMate.

Cost: To be billed every 7 days, you can subscribe to ZenVPN on a weekly basis for $2.95, which is equivalent to around $11.80/month. Another option is to just buy it a month at a time for $5.95/month. A third option is to buy a whole year at once (for $49.95) for what comes out to be $4.16/month. The unlimited option is more expensive, at $5.95/week, $9.95/month or $7.96/month if you pay $95.50 for the whole year.
Well, there’s no such thing as a free lunch. We all know it all too well, right? The same can be said for VPN services – you always end up paying one way or another. You might be bombarded with pop-up ads or discover you can’t use your VPN for streaming or torrenting because your connection is excruciatingly slow or your data usage is extremely limited.
Using a VPN is a little trickier for ChromeOS users, however. While Google has worked to make it easier to use a VPN with a Chromebook or Chromebox, it's not always a walk in the park. Our guide to how to set up a VPN on a Chromebook can make the task a bit easier, however. In these cases, you might find it easier to install a VPN plug-in for the Chrome browser. This will only secure some of your traffic, but it's better than nothing.
Security is all too often considered a zero-sum game. You either make the effort to protect yourself and lose out on performance and shiny new toys, or you choose an easier life with the understanding that you may end up making ransomware payments for the rest of your life. At PCMag, we maintain that this mindset is outdated, especially in the world of virtual private networks, or VPNs. These services protect your data within an encrypted tunnel, keeping bad guys, ISPs, and snooping spies at bay. Using a VPN will certainly have an impact on your internet connection, but the good news is that it needn't be a big one.
Price: Free TorVPN users are limited to 1GB/mo downloaded before they’re cut off, and Premium accounts start at 5 EUR/mo ($7mo) for 5GB/mo and go up to 30 EUR/mo ($38/mo) for 100GB. Keep in mind they have a no-refunds policy, and that even though you ride the Tor network, they’re a separate entity from the Tor Project. You can read more about their pricing and plans here.
FoxyProxy is an add-on to Firefox, Chrome or Internet explorer web browsers that facilitate and streamline proxies and VPN settings. As a complementary payment service, it makes available to the user several VPN servers located in different countries. The installation and configuration of this add-on is simple, and you simply have to be attentive to add the Proxy Server that we like the most, and that does not have to be from the US.
Cost: StrongVPN offers two plan options: one month and annual. Their annual plan will give you the biggest bang for your buck, coming out to just $5.83 per month (if you pay $69.96 annually). Their monthly plan is $10. Fortunately, each tier comes with the same set of features, so you won’t get cheated out of certain levels of encryption depending on which plan you subscribe to.
We’ve shown you how to build your own VPN for remote gaming and browsing that also protects your security, shown you how to make a VPN even more secure, and shown you dozens of services that operate free and paid VPNs you can sign up for and use. We’ve even put the question to you several times to tell us which VPN service providers you think are the best. So how do you pick a solid VPN service?

Every VPN will occasionally have a bad day or just a few bad hours where service is slow on a particular server or set of servers. Some VPNs have more high traffic periods or downtime than others. These are the ones to be avoided. Unfortunately, the test period for our reviews rarely lasts more than two weeks, so it’s difficult to predict what VPNs will encounter more issues in the long term at the time of writing.
Split tunneling is the generic term for software that lets you define which apps send data through the VPN tunnel and which travel outside the tunnel. This lets you route more sensitive activities, like web browsing or online banking, from more mundane but higher-bandwidth activities, like streaming music or playing video games. It's especially useful because Netflix blocks VPN use, as do other services. You can simply route these apps outside the VPN in order to avoid this problem. Not many VPN services offer this feature, but PureVPN does. Seek out split tunneling if speed is of primary concern.

IP / DNS leak test – IPVanish does not suffer from any DNS or IP leak problems. This is a sign of the strong security and encryption protocols that IPVanish uses. As such, you can download torrents through IPVanish and rest assured that your IP won’t be leaked. However, in spite of the solid security, I still wouldn’t recommend going the torrent route with IPVanish for reasons highlighted below.


Each internet request usually results in a whole series of communication events between multiple points. The way a VPN works is by encrypting those packets at the originating point, often hiding not only the data, but also the information about your originating IP address. The VPN software on your end then sends those packets to VPN server at some destination point, decrypting that information.
ExpressVPN also continues to improve their service. In the past year, they have made significant updates to their apps to protect users against rare leak scenarios that plague most VPNs. These efforts culminated in the public release of their leak testing tools, which can be used to test any VPN for flaws and failures (free, open source, and available on GitHub).
The free version allows you to connect only one device, and you can use only one server in America – which will not work with Netflix, Hulu, or other popular streaming sites. You can still use it to access YouTube, Facebook, and other favorite social media sites that may be blocked. Plus, it’s compatible with all major operating systems, and it’s one of the fastest VPNs out there.
A VPN, or virtual private network, is not a magic bullet for online privacy, but it may be a useful tool in some circumstances. A VPN encrypts all the Internet traffic between your computer and the VPN server, preventing anyone on your local network, or connection points along the way, from monitoring or modifying your traffic. Beyond the VPN server (in other words, on the rest of the way to whatever Internet server you're connecting to), your traffic mixes with traffic from other people on the VPN and the rest of the Internet. Ideally, that makes your traffic traceable only to the VPN server, not to your home, office, or computer. Though the extra steps and encryption layers slow down any Internet connection, the best VPN providers have connections that are speedy enough to keep browsing and online services snappy.
Many VPN services also provide their own DNS resolution system. Think of DNS as a phone book that turns a text-based URL like "pcmag.com" into a numeric IP address that computers can understand. Savvy snoops can monitor DNS requests and track your movements online. Greedy attackers can also use DNS poisoning to direct you to bogus phishing pages designed to steal your data. When you use a VPN's DNS system, it's another layer of protection.
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