We asked TorGuard detailed questions about the company’s internal policies and standards, just as we did with five other top-performing services. TorGuard CEO Benjamin Van Pelt answered all our questions, as he has done for other outlets multiple times since the company launched in 2012. Though TorGuard’s answers weren’t as in-depth as some other companies’ responses, Van Pelt is a public figure who has been willing to talk about TorGuard’s operations at length. In 2013, ArsTechnica got a close look at TorGuard’s engineering and network management skills as the company rebuffed repeated attacks on its servers. Even though the company’s marketing is wrought with overreaching claims about being “anonymous”—an inaccurate boast that makes some experts cringe—the technical and operational standards of the company are focused on protecting customer privacy. In one interview with Freedom Hacker, Van Pelt notes that if there were problems on a server, such as someone using it for spamming, the company couldn’t restrict a single user. “Rules would be implemented in that specific server which would limit actions for everyone connected, not just one user. Since we have an obligation to provide fast, abuse free services, our team handles abuse reports per server – not per single user.”
A popular VPN service, TorGuard has servers in over 50 countries and enables users to unblock websites and get around censorship. This ensures that wherever you are in the world, there is bound to be a TorGuard server near you. By default, the service enables users to make five simultaneous connections. This lets users run the service on all their devices. To better protect users, the service has a kill switch. However, this feature is not available on mobile devices. Likewise, a Domain Name System leak protection works on Windows and OS X.
The free version is only available on Chrome and is bandwidth-restricted. It’s not as useful if you watch a lot of Netflix or you’re thinking about cutting the cord Considering Canceling Cable? The True Cost of Cutting the Cord Considering Canceling Cable? The True Cost of Cutting the Cord When you add everything up, do you really save money by cutting the cord? We do the math involved with cancelling cable in favor of Internet services. Read More .
Consider a public Wi-Fi network, perhaps at a coffee shop or airport. Usually, you would connect without a second thought, but do you know who might be keeping tabs on the network traffic? Can you even be confident the hotspot is legitimate, or might it be operated by a criminal who's hunting for your personal data? Think about the passwords, banking details, credit card numbers, and just any private information that you send every time you go online.
I recommend always using a VPN when using someone else's Wi-Fi network. Here's a good rule of thumb: If you're away from the office or home, and you're using someone else's Wi-Fi (even that of a family member or a friend, because you never know if they've been compromised), use a VPN. It's particularly important if you're accessing a service that has personally identifying information. Remember, a lot goes on behind the scenes, and you never really know if one or more of your apps are authenticating in the background and putting your information at risk.
If you are depending on your VPN to keep your activities even mildly anonymous, you need some sense of security that the VPN isn’t just going to go down and dump all your traffic out into the regular internet. What you want is tool known as a “kill switch system”. Good VPN providers have a kill switch system in place such that if the VPN connection fails for any reason it automatically locks down the connection so that the computer doesn’t default to using the open and unsecured internet connection.
Servers – IPVanish has a moderately-sized server network of 1,000 servers. Geographically, it covers 60 regions around the world. Although this is relatively small than the VPNs provided above, this is still better than many other VPN providers. IPVanish provides a lot of control to the user when it comes to selecting a server. You can filter VPNs by country, city, and latency. The best thing about it is that IPVanish is remarkably fast in establishing a connection with any server location of your choice.
We have also taken into consideration the use of VPN protocols in our fastest VPN trial. All the testing are on PPTP and L2TP connection as they are designed to yield fast VPN performance to the end users. All the high-speed VPN tests are carried out using Speedtest.net, a service that is used by almost everyone to test their internet connection. Below are the baseline speed of our Internet connection without a VPN:
They even offer the most generous simultaneous connection count, with six simultaneous connections through their network, where everyone else offers five or fewer. NordVPN's network isn't as large as some of their competitors, so if you're trying to obfuscate your tracks, you might want a company with more servers. Otherwise, this company is clearly providing a winning offering.
We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you'll need to wait for a response. This means that self-help support sites are even more important, because waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
Because the firewall does not have the encryption keys for each VPN connection, it can only filter on the plaintext headers of the tunneled data, meaning that all tunneled data passes through the firewall. However, this is not a security concern because the VPN connection requires an authentication process that prevents unauthorized access beyond the VPN server.
Many VPN services also provide their own DNS resolution system. Think of DNS as a phone book that turns a text-based URL like "pcmag.com" into a numeric IP address that computers can understand. Savvy snoops can monitor DNS requests and track your movements online. Greedy attackers can also use DNS poisoning to direct you to bogus phishing pages designed to steal your data. When you use a VPN's DNS system, it's another layer of protection.