We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you’ll need to wait for a response. This means that self-help support sites are even more important, since waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
Jurisdiction – PureVPN has a fairly strong jurisdictional advantage. Hong-Kong is far from the watchful eyes of European governments and the 14 Eyes alliance. The state of the Internet in Hong Kong is one of the freest in the world. The government in Hong-Kong does not sweep online content under the rug of censorship. However, acts like distribution of child pornography are criminalized (as they should) by law and fall under the cloak of censorship. So, the jurisdiction of PureVPN should be a reason enough to compel privacy-conscious users to get this VPN.
If you need a more affordable VPN than our top pick and don’t have an Apple device—or if you need ChromeOS support—we recommend TorGuard. Its apps aren’t as simple or user-friendly, but TorGuard is a good option for more tech-savvy people or those willing to spend a little more time fiddling with an app. TorGuard’s CEO has built trust by talking with media outlets (including us) and detailing the company’s commitment to a service built around a lack of activity logs. Though the apps aren’t as easy to use as our top pick, the connections were the fastest of any we tested and the company has more than twice as many server locations.
Logging Policy – IVPN is arguably one of the few VPN providers that take the privacy and security of their users extremely seriously. The no-logging policy is followed in the best way possible by the company and does not log IP, DNS request, traffic, or timestamps. A particularly admirable step that IVPN has taken towards its transparency is its monthly publication of a “warrant canary”, which will declare if the company has been served any warrant by the government or other authorities that might threaten the privacy of its users.
If the only use case you care about is securely accessing your home network to, then you absolutely do not need to invest in a VPN service provider. This isn’t even a case of the tool being overkill for the job; it’s a case of the tool being wrong for the job. A remote VPN service provider gives you secure access to a remote network (like an exit node in Amsterdam), not access to your own network.
Security is second to none with NordVPN. Its kills switch feature always monitors traffic between devices and the VPN servers. If for some reason, the data stream breaks, the kill switch will automatically terminate the connection, ensuring that your traffic is protected from prying eyes. Also, a DNS leak feature changes your DNS to point to the VPN server, ensuring that hackers cannot steal data from your default DNS.
Switzerland is famed for its privacy-friendly legislation, and that’s where VyprVPN operates from - although its servers operate in 72 other countries to deliver unlimited data. If you’re used to VPN services absolutely killing your data speeds you’ll be positively surprised by VyprVPN: we found that our data speeds actually increased when we enabled the VPN! Not only that but there are plenty of useful options including auto-connect, a kill-switch and enhanced security via the service’s proprietary Chameleon protocol and its own DNS. VyprVPN has a free trial too so you can try it our and see what you think before you commit!
Access to restricted websites: Some websites and streaming content may only be accessed in certain countries. For example a TV program might only be broadcast in the UK – Trying to stream this program outside the country will return an error. Through the masking of your IP address, and thus your physical location, free VPN will allow you access to this restricted content and make it appear that you are located in the required region. Learn More
It’s also fast with impressive 830+ server locations, which makes it an excellent choice for P2P file-sharing, online gaming, and HD streaming. There are no annoying bandwidth caps here, and you can connect to Netflix US, BBC iPlayer, or France’s Canal+ if you wish – there’s a server for every need. The double encryption will understandably slow things down.
Max Eddy is a Software Analyst, taking a critical eye to Android apps and security services. He's also PCMag's foremost authority on weather stations and digital scrapbooking software. When not polishing his tinfoil hat or plumbing the depths of the Dark Web, he can be found working to discern the 100 Best Android Apps. Prior to PCMag, Max wrote... See Full Bio
The number and distribution of those servers is also important. The more places a VPN has to offer, the more options you have to spoof your location! More importantly, having numerous servers in diverse locales means that no matter where you go on Earth you'll be able to find a nearby VPN server. The closer the VPN server, the better the speed and reliability of the connection it can offer you. Remember, you don't need to connect to a far-flung VPN server in order to gain security benefits. For most purposes, a server down the street is as safe as one across the globe.
TunnelBear is designed for a very specific group of people: people who want a VPN service but don’t want to mess around with configuration or become IT experts to make their connections more secure. And it caters brilliantly for that market, with a very straightforward interface and jargon-free writing. In truth, all of the VPN services these days do this but TunnelBear tries very hard to stand out. It’s not for power users - there isn’t much you can change - but with up to five simultaneous connections, servers across 20 countries and decent performance on US and Canadian websites. Longer connections can be slower, though: it’s when the relatively small number of server locations makes itself obvious. There’s a free version that limits you to 500MB of monthly traffic, and if you pay annually the price of the full version drops from $9.99 to $4.99 per month.
VPN services can also be defined as connections between specific computers, typically servers in separate data centers, when security requirements for their exchanges exceed what the enterprise network can deliver. Increasingly, enterprises also use VPN connections in either remote access mode or site-to-site mode to connect -- or connect to -- resources in a public infrastructure-as-a-service environment.
First and foremost, using a VPN prevents anyone on the same network access point (or anywhere else) from intercepting your web traffic in a man-in-the-middle attack. This is especially handy for travelers and for those using public Wi-Fi networks, such as web surfers at hotels, airports, and coffee shops. Someone on the same network, or the person in control of the network you're using, could conceivably intercept your information while you're connected.