We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you'll need to wait for a response. This means that self-help support sites are even more important, because waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
VyprVPN allows you to quickly access over 200,000 IP addresses with 700+ servers in 70+ worldwide locations in North America, South America, Europe, Asia, Africa and Oceania. Connections are always available, so you can access your favorite websites quickly. With Golden Frog's fast VPN service, you can restore your freedom and bypass location-based IP blocking imposed by restrictive governments. We don't believe in limitations, so you can connect to any VyprVPN server at any time, without restrictions or download caps.
The quality of customer support may be excellent but responses can be slow. It’s not the best option for China either. So while NordVPN falls a little short of ExpressVPN overall, on a two-year subscription, it works out a lot cheaper at $3.99 per month. So if you want to keep monthly costs down or only care about core performance, NordVPN is the ideal choice.
Jurisdiction – From the point of view of privacy, nothing is more important than the jurisdiction in which a VPN provider operates. VPN providers based in countries like the UK, the US, Canada, New Zealand, and Australia have to follow data retention laws and cooperate with agencies for surveillance purposes. However, if a VPN provider truly follows a zero-logging policy, then users can consider their privacy secure even if the VPN is based in one of the countries as above. Nonetheless, given the choice, you should avoid VPNs that fall in the jurisdiction of agencies notorious for their surveillance programs.
In conjunction with information security experts at The New York Times (parent company of Wirecutter), we reached out to our finalists with questions about their internal security practices. We asked how they handled internal security access, how they communicated securely with customers, in what ways they collected reports on security bugs, and of course whether their statements on logging policies matched their marketing and privacy policies. We also considered which companies had public-facing leadership or ownership, and which ones openly supported projects and organizations that promoted Internet security and privacy. (For a full breakdown of trust and VPNs, check out the section above.)
There are some minor disadvantages to using a dynamic IP. If someone who previously had the IP address you've been assigned did something nefarious on a service you use, it's possible that IP address might be banned. Usually, VPN providers are very careful about checking their IP addresses against blacklists, so the chances of this being a problem for you are slim.
A Mozilla executive says Google’s redesign has made YouTube slower on Firefox and Edge. Chris Peterson, the software community’s technical program manager, tweeted on Tuesday that the video sharing site loads at a fifth of the speed on non-Chrome browsers due to its architecture, as first reported by Sofpedia. “YouTube’s Polymer redesign relies on the deprecated Shadow DOM v0 API only implemented in Chrome,” he wrote. “YouTube serves a Shadow DOM polyfill to Firefox and Edge that is, unsurprisingly, slower than Chrome’s native implementation.

In the most recent round of testing, we've also looked at how many virtual servers a given VPN company uses. A virtual server is just what it sounds like—a software-defined server running on server hardware that might have several virtual servers onboard. The thing about virtual servers is that they can be configured to appear as if they are in one country when they are actually being hosted somewhere else. That's an issue if you're especially concerned about where you web traffic is traveling. It's a bit worrisome to choose one location and discover you're actually connected somewhere else entirely.
Most VPN services allow you to connect up to five devices with a single account. Any service that offers fewer connections is outside the mainstream. Keep in mind that you'll need to connect every device in your home individually to the VPN service, so just two or three licenses won't be enough for the average nested pair. Note that many VPN services offer native apps for both Android and iOS, but that such devices count toward your total number of connections.
Another unique aspect of VyprVPN is that they offer a powerful obfuscation feature called the Chameleon Protocol. This is a self-developed OpenVPN protocol that obfuscates (hides) VPN traffic to appear like regular HTTPS traffic. The Chameleon Protocol allows you to use the VPN in locations where VPNs are normally blocked, such as in China, schools, libraries, work networks, and with some streaming services like BBC iPlayer.
Some combination of the above. Odds are, even if you’re not one of these people more often than not, you’re some mix of them depending on what you’re doing. In all of these cases, a VPN service can be helpful, whether it’s just a matter of protecting yourself when you’re out and about, whether you handle sensitive data for your job and don’t want to get fired, or you’re just covering your own ass from the MPAA.
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We spent more than 130 hours over four months researching 32 VPN services, testing 12, interviewing the leadership of five, and consulting information security and legal experts about our results. We found that most people should prioritize other security tools and privacy practices first, but in the cases where a VPN makes sense—such as when you're connecting to public Wi-Fi—IVPN is the most trustworthy provider that offers fast, secure connections with an easy setup process on both computers and mobile devices.
One way to resolve the issue of trust is to be your own VPN provider, but that’s not a feasible option for most people, and it still requires trust in any company providing the hardware that your VPN would run on, such as Amazon’s cloud services. Multiple projects can help you cheaply turn any old server into a VPN, including Algo, Streisand, and Outline. By encrypting all the traffic from your home or mobile device to a server you manage, you deprive your ISP and a potentially villainous VPN of all your juicy traffic logs. But most people lack the skills, patience, or energy—or some combination of the three—to do this. If you don’t manage servers or work in IT, it may be harder to manage perfect operation and performance better than trustworthy professionals. Lastly, though you remove one threat from the equation by cutting out a VPN service provider, you also lose the extra layer of privacy that comes from your traffic mixing in with that of hundreds or thousands of other customers.
IVPN excels at trust and transparency, the most important factors when you’re choosing a virtual private network. After interviewing IVPN’s CEO, we’re convinced that IVPN is dedicated to its promises not to monitor or log customer activity. But a trustworthy VPN is only as good as its connections, and in our tests IVPN was stable and fast. IVPN apps are easy to set up and use with secure OpenVPN connections on Windows, macOS, Android, iOS, plus a few other platforms. Extra features like automatic-connection rules and kill switches to block data on unsecured connections add protection and value that make it worth a slightly higher price than some competitors.
ExpressVPN outranks quite a many VPN providers as it is well known for its overall remarkable performance. ExpressVPN speed is its unique selling proposition and it has one of the fastest VPN networks in the world. It comes handy both in delivering top speed and military-grade security. Having a wide range of servers located in 87 countries, ExpressVPN has this added advantage over its competitors. Although they don’t offer VPN free trial, their 30-day money back guarantee is superlative to all. It gives you enough time to use ExpressVPN for varied uses, hence to get satisfied with the performance. It also offers attractive features like the Zero-logging policy, unmetered bandwidth, multi logins, and unlimited switches that are considered as bliss for any VPN user. Below is the VPN speed test result for ExpressVPN, with and without a VPN connection. Read our complete ExpressVPN review here.
The student/worker. This person has responsibilities to attend to, and uses a VPN provided by their school or company to access resources on their network when they’re at home or traveling. In most cases, this person already has a free VPN service provided to them, so they’re not exactly shopping around. Also, if they’re worried about security, they can always fire up their VPN when using airport or cafe WI-Fi to ensure no one’s snooping on their connection. Photo by Ed Yourdon.
When you connect to a VPN connection, a small drop in speed is bound to happen. Since the VPNs encrypt all the traffic, the drop in speed may be around 10 to 20% only. However, if you experience more than 20%, then you ought to look for a high-speed VPN connection. It is to understand that all vendors that claim to have a fastest VPN service sometimes fail to validate their service. There are many factors involved in VPN speed issues, which can be fine-tuned with small tweaks in the connection.
The Overplay Smart DNS service, on the other hand, routes internet connection using a different DNS to give the illusion that one is located in a different country, without significant speed reduction. This is very useful to those who want to access sites that are blocked in their own countries. The service supports PCs, Apple TV, iPhone, iPad, Wii, PS3, XBOX360, among other devices.
If you're using a service to route all your internet traffic through its servers, you have to be able to trust the provider. Established security companies, such as F-Secure, may have only recently come to the VPN market. It's easier to trust companies that have been around a little longer, simply because their reputation is likely to be known. But companies and products can change quickly. Today's slow VPN service that won't let you cancel your subscription could be tomorrow's poster child for excellence.
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