We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you'll need to wait for a response. This means that self-help support sites are even more important, because waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
A VPN client on a remote user's computer or mobile device connects to a VPN gateway on the organization's network. The gateway typically requires the device to authenticate its identity. Then, it creates a network link back to the device that allows it to reach internal network resources -- e.g., file servers, printers and intranets -- as though the gateway is on the network locally.
Advanced leak protection – Perfect Privacy offers very secure apps to ensure you are protected against any and all leaks. In the Perfect Privacy review I discuss the three different levels of the kill switch and DNS leak protection. Users are also protected from IPv6 leaks because Perfect Privacy offers full IPv6 support across their server network (giving you both an IPv4 and IPv6 address for all your devices).
Update: We’ve received some feedback that 10Mbps is too slow to get good test results. We would argue that 10Mbps is quite average for home internet across the world, and we run tests for average people.  While our tests might not be a good indication of speed if you’re paying for a 50 Mbps or 100 Mbps connection, the results are varied enough to get a statistically significant indication of overall performance. Furthermore, all the VPNs on the list officially offer unlimited bandwidth, so if you happen to be on an uncongested nearby server, chances are you’ll still be able to max out your available bandwidth. Finally, there is no point in having a fast VPN if it is unstable, doesn’t protect your privacy, doesn’t unblock the content you want, or doesn’t have a good range of servers to connect to. We excluded providers like TotalVPN which were very fast but had awful customer service, for example.
Consider a public Wi-Fi network, perhaps at a coffee shop or airport. Usually, you would connect without a second thought, but do you know who might be keeping tabs on the network traffic? Can you even be confident the hotspot is legitimate, or might it be operated by a criminal who's hunting for your personal data? Think about the passwords, banking details, credit card numbers, and just any private information that you send every time you go online.
As a business grows, it might expand to multiple shops or offices across the country and around the world. To keep things running efficiently, the people working in those locations need a fast, secure and reliable way to share information across computer networks. In addition, traveling employees like salespeople need an equally secure and reliable way to connect to their business's computer network from remote locations.
IPSec NAT-T enables IPSec peers to negotiate and communicate when they are behind a NAT. To use IPSec NAT-T, both the remote access VPN client and the remote access VPN server must support IPSec NAT-T. IPSec NAT-T is supported by the Windows Server 2003 Microsoft L2TP/IPSec VPN Client and by the L2TP/IPSec NAT-T Update for Windows XP and the L2TP/IPSec NAT-T Update for Windows 2000. During the IPSec negotiation process, IPSec NAT-T-capable peers automatically determine whether both the initiating IPSec peer (typically a client computer) and responding IPSec peer (typically a server) can perform IPSec NAT-T. In addition, IPSec NAT-T-capable peers automatically determine if there are any NATs in the path between them. If both of these conditions are true, the peers automatically use IPSec NAT-T to send IPSec-protected traffic.
The student/worker. This person has responsibilities to attend to, and uses a VPN provided by their school or company to access resources on their network when they’re at home or traveling. In most cases, this person already has a free VPN service provided to them, so they’re not exactly shopping around. Also, if they’re worried about security, they can always fire up their VPN when using airport or cafe WI-Fi to ensure no one’s snooping on their connection. Photo by Ed Yourdon.

When you download a file from a server without a VPN, there’s a chance you will encounter network congestion, most likely on your nearby ISP network or at the download server itself. When you use a VPN service, you add a third potential bottleneck to the route. Whether because of server load or congestion on the network surrounding the server, there’s a higher chance that your speed will be affected while connected to a VPN.

We’ve shown you how to roll your own VPN using Hamachi, and even how to set up Privoxy to secure your web browsing once you have your personal VPN set up. Hamachi isn’t the only option: you can also download and configure OpenVPN (a free SSL VPN) on your own home server,, or if you have a router that supports it, enable OpenVPN on your home router so you can connect back to it when you’re abroad. Combined with Privoxy, you get the privacy and anonymity benefits of a VPN without spending a dime.

Hotspot Shield VPN does not log your browsing activity. Almost all Internet Service Providers (ISPs) track your browsing history. So when you use a VPN like Hotspot Shield, there is no record of the websites you have visited and which apps you use. This prevents hackers from exploiting vulnerabilities in these websites/apps to get to your personal information.
The VPN services market has exploded in the past few years, and a small competition has turned into an all-out melee. Many providers are capitalizing on the general population's growing concerns about surveillance and cybercrime, which means it's getting hard to tell when a company is actually providing a secure service and when it's throwing out a lot of fancy words while selling snake oil. In fact, since VPN services have become so popular in the wake of Congress killing ISP privacy rules, there have even been fake VPNs popping up, so be careful. It's important to keep a few things in mind when evaluating which VPN service is right for you: reputation, performance, type of encryption used, transparency, ease of use, support, and extra features. Don't just focus on price or speed, though those are important factors.
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