We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you'll need to wait for a response. This means that self-help support sites are even more important, because waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
 Return Policy: “Many issues can contribute to sub-optimal performance (ISP, location, censorship, settings, etc.). The TunnelBear team goes to exceptional lengths to satisfy users who experience sub-optimal performance or the occasional outage. However, TunnelBear does not offer financial reimbursement due to these issues.” In other words, they don’t offer refunds.
When it comes to VPNs, however, speed is one of the most difficult factors to accurately quantify. We always run speed tests as empirically as possible when we review a VPN provider, but the fact of the matter is that the fastest VPN for where you live is not necessarily the fastest VPN for where I live. The fastest VPN for streaming video might not be the speediest for online gaming. Even the fastest VPN service at noon probably isn’t the quickest at midnight.

Jurisdiction – Perhaps the biggest downside of IPVanish is its jurisdiction. Government agencies in the US are known for their habit of surveillance and intruding the privacy of citizens. With agencies like the FBI and NSA, I wouldn’t really blame a US citizen for going paranoid about his online privacy. IPVanish, unfortunately, gets no points as far as its jurisdiction is concerned.
It is a common misconception that VPN connections require a dial-up connection. They require only IP connectivity between the VPN client and VPN server. Some clients (such as home computers) use dial-up connections to the Internet to establish IP transport. This is a preliminary step in preparation for creating a tunnel and is not part of the tunnel protocol itself.

In short, it's time to start thinking about protecting your personal information. That's where virtual private networks, or VPNs, come in. These services use simple software to protect your internet connection, and they give you greater control over how you appear online, too. While you might never have heard of VPN services, they are valuable tools that you should understand and use. So who needs a VPN? The short answer is that everyone does. Even Mac users can benefit from a VPN.
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