Because few VPN companies offer live support, we appreciate when they at least provide easy-to-follow resources on their websites. Detailed setup guides with step-by-step instructions are available for every platform IVPN supports, and it breaks down troubleshooting advice into language that’s easy to understand. ExpressVPN also has clear, helpful support articles, but other services aren’t as straightforward. It’s harder to find the right information on TorGuard’s support site, and its articles aren’t as novice-friendly. If you need to submit a ticket for a specific problem, you can expect a quick response from all the companies we tested—IVPN and TorGuard both responded to us in minutes, and PIA took the longest at one day. ExpressVPN was the only one of our finalists that offered tech support over live chat. (Other companies provide live chat only for sales and signup support.)
Max Eddy is a Software Analyst, taking a critical eye to Android apps and security services. He's also PCMag's foremost authority on weather stations and digital scrapbooking software. When not polishing his tinfoil hat or plumbing the depths of the Dark Web, he can be found working to discern the 100 Best Android Apps. Prior to PCMag, Max wrote... See Full Bio
Our Findings: During the test we found HMA delivering a pretty decent volume of speed. However, we noticed a bit of throttling and interruptions in the connection. Overall, the fast VPN test was fine, and we didn’t experience much downstream. We discovered that due to highly encrypted protocols tied up with HideMyAss network, its connection is slow compare to ExpressVPN and IPVanish.
One of the most common types of VPNs used by businesses is called a virtual private dial-up network (VPDN). A VPDN is a user-to-LAN connection, where remote users need to connect to the company LAN. Another type of VPN is commonly called a site-to-site VPN. Here the company would invest in dedicated hardware to connect multiple sites to their LAN though a public network, usually the Internet.
Required only when the VPN server is acting as a VPN client (a calling router) in a site-to-site VPN connection. If all traffic from the VPN server is allowed to reach TCP port 1723, network attacks can emanate from sources on the Internet using this port. Administrators should only use this filter in conjunction with the PPTP filters that are also configured on the VPN server.
All that being said, some VPNs are still all around faster than others. Below we’ve listed our top five fastest VPNs tested in the last year, out of a total of nearly two dozen premium providers. Speed tests we run factor largely into this list, but other non-quantifiable parameters based on our personal experience are also taken into consideration. These include how well they stream HD video and game online.
Put simply, a Virtual Private Network, or VPN, is a group of computers (or discrete networks) networked together over a public network—namely, the internet. Businesses use VPNs to connect remote datacenters, and individuals can use VPNs to get access to network resources when they’re not physically on the same LAN (local area network), or as a method for securing and encrypting their communications when they’re using an untrusted public network. Photo by Pavel Ignatov (Shutterstock).
Sadly, I engaged PIA, the number one rated and paid a "great price" for a 3 year service only to findout that dur to a recent SMTP abuses they no longer can be used when using Microsoft servers. So, all of my outbound email is rejected from Microsoft Servers due to this policy. In itself, fine, but as I enrolled in this service and while setting up the servie at no time was this mentioned nor, prior to a May 15 issue, was this a problem.
VPN services, while tremendously helpful, are not foolproof. There's no magic bullet (or magic armor) when it comes to security. A determined adversary can almost always breach your defenses in one way or another. Using a VPN can't help if you unwisely download ransomware on a visit to the Dark Web, or if you foolishly give up your data to a phishing attack.