A VPN, or virtual private network, is not a magic bullet for online privacy, but it may be a useful tool in some circumstances. A VPN encrypts all the Internet traffic between your computer and the VPN server, preventing anyone on your local network, or connection points along the way, from monitoring or modifying your traffic. Beyond the VPN server (in other words, on the rest of the way to whatever Internet server you're connecting to), your traffic mixes with traffic from other people on the VPN and the rest of the Internet. Ideally, that makes your traffic traceable only to the VPN server, not to your home, office, or computer. Though the extra steps and encryption layers slow down any Internet connection, the best VPN providers have connections that are speedy enough to keep browsing and online services snappy.
Anonymous internet access: Anonymity is preferable for many when surfing the web. We do not like the idea of someone watching our every more and monitoring our actions. We have a basic right to privacy and free VPN will help you achieve this. Using the VPN service, you can enjoy a trouble-free private browsing session with no traceability. Learn More

The quality of customer support may be excellent but responses can be slow. It’s not the best option for China either. So while NordVPN falls a little short of ExpressVPN overall, on a two-year subscription, it works out a lot cheaper at $3.99 per month. So if you want to keep monthly costs down or only care about core performance, NordVPN is the ideal choice.
Tip for Chrome, Firefox, and Opera users: A feature called WebRTC can, in some Web browsers, inadvertently cause your true IP address to leak out even when you’re connected via a great VPN. WebRTC assists with peer-to-peer connections, such as for video chatting, but could be exploited in some cases. You can manually disable this function in Firefox, or use an extension to block most instances of it in Chrome or Opera. For more details and instructions, check out Restore Privacy.
Of course that brings up another problem. Since there are so many services to choose from, how can you tell which ones are worth using? PCWorld has taken care of much of the legwork with its Best VPN services roundup. [Spoiler alert: It found Mullvad to be a great all-around VPN for its above-and-beyond commitment to user privacy, and NordVPN to be the current choice for watching U.S. Netflix from abroad.]
To work around this problem, instead of having the client create a new default route when a connection is made, administrators can configure the client’s routing table with specific routes that direct packets to the organization’s network over the VPN connection. While connected to the intranet, the client can obtain Internet access using the default route that points to the Internet. This configuration is known as split tunneling.
When you're using a public Wi-Fi network, even a password-protected one, a VPN is your best friend. That’s because using public hotspots can be rife with hazards. From man-in-the-middle attacks to Wi-Fi sniffing, there are many different hacking methods that snoopers use to intercept your Internet traffic and steal your social media or banking passwords, files and photos.
To narrow the hundreds of VPN providers down to a manageable list, we first looked at reviews from dedicated sites like vpnMentor and TorrentFreak, research and recommendations from noncommercial sources such as That One Privacy Site and privacytools.io, and user experiences and tips on various subreddits and technology-focused websites like Lifehacker and Ars Technica. We settled on 32 VPNs that were repeatedly recommended. From there, we dug into the details of how each one handled issues from technology to subscriptions:
My rule of thumb is to use a domestic VPN and connect to servers as close to my location as possible. That said, I have had good nights and bad nights getting online. In my recent trip, I found most hotels' networks to become unusable after about 9pm. My theory is that many of the guests were watching Netflix at that time, completely clogging the hotels' pipes.
We always advise our readers to take speed tests with a grain of salt; too many factors are at play but believe me there’s no such thing as the “fastest VPN,” no matter how many companies claim. While reviewing VPNs, we test the internet speed using different tools that measure three essential elements; latency, download speeds, and upload speeds. We compare VPNs, keeping these three areas into mind.
Here's the problem with the internet: It's inherently insecure. When the internet was first designed, the priority was to be able to send packets (chunks of data) as reliably as possible. Networking across the country and the world was relatively new, and nodes often went down. Most of the internet's core protocols (methods of communicating) were designed to route around failure, rather than secure data.
The service uses Advanced Encryption Standard with a 256-bit key, a common method employed by VPN services. Connections are protected using 2048-bit public key encryption. For privacy, the service offers a malware detection software. What is good about the software is that it can be downloaded and used without providing any personal information. This holds as long as you use the free version of the software and never contact customer support.

Pricing is quite flexible, with a three-day plan available for just $2. But for those who want to avail of the complete service and support, A basic plan of $5 per month, a solid plan of $10 a month, and dedicated plan of $25 per month are also available. These packages offer users access to Proxy.sh servers in different countries and unlimited bandwidth. Custom plans can be arranged, all one has to do is contact support.
When we test VPNs, we generally start with the Windows client. This is often the most complete review, covering several different platforms as well as the service's features and pricing in depth. That's purely out of necessity, since most of our readers use Windows (although this writer is currently using a MacBook Air). We currently use a Lenovo ThinkPad T460s laptop running the latest version of Windows 10. We periodically upgrade to a newer machine, in order to simulate what most users experience.
Increasingly, mobile professionals who need reliable connections are adopting mobile VPNs.[32][need quotation to verify] They are used for roaming seamlessly across networks and in and out of wireless coverage areas without losing application sessions or dropping the secure VPN session. A conventional VPN can not withstand such events because the network tunnel is disrupted, causing applications to disconnect, time out,[30] or fail, or even cause the computing device itself to crash.[32]
VPNs can be either remote-access (connecting a computer to a network) or site-to-site (connecting two networks). In a corporate setting, remote-access VPNs allow employees to access their company's intranet from home or while travelling outside the office, and site-to-site VPNs allow employees in geographically disparate offices to share one cohesive virtual network. A VPN can also be used to interconnect two similar networks over a dissimilar middle network; for example, two IPv6 networks over an IPv4 network.[6]

You've heard the advice before: Whether you're in the office or on the road, a VPN is one of the best ways to protect yourself on the internet. But how effective are VPNs? What's the best one for you? What are the downsides? Our executive guide aims to answer all your VPN-related questions -- including a few you probably haven't thought about before.
We wouldn’t want you to have to put up with any of that, so we tested over 100 free VPNs to see which ones are the best of the best. We’re happy to say we found several that meet our strict security standards. Are they the perfect solution? Definitely not, but if you’re looking for a free VPN that can get the job done, you should be able to find one here that can suit your needs.
Cost: You have three pricing options depending on how often you want to pay. The cheapest IPVanish plan is to buy a full year at once for $77.99, making the monthly rate $6.49/month. If you pay for three months at once for $26.99, the monthly cost comes down to $8.99/month. However, to subscribe on a monthly basis with no commitment, it will cost $10/month.
SSTP (Secure Socket Tunneling Protocol) is a suitable alternative to standard protocols in areas where VPNs are restricted because it can bypass most firewalls. SSTP is quite similar to OpenVPN but, unlike OpenVPN, it is owned by Microsoft, which means it is not available for independent auditing. Microsoft’s history of cooperating with the NSA does not inspire confidence in this standard.
Most VPN services allow you to connect to servers in many different countries. In our VPN directory, we list both the number of servers the service maintains, as well as the number of countries. By default, you'll usually be assigned a server in your home country, but if you want to obfuscate your location, you may want to connect to a server in a different country.
The main drawback with ZorroVPN is that they do not offer custom VPN applications. This means you will need to use third-party VPN apps, such as Viscosity or Tunnelblick, and that setup will be more complex. Some people, however, prefer open-source applications, but regardless, they are also working on creating their own app for Windows and Linux (still in beta).

Extensible Authentication Protocol-Transport Layer Security (EAP-TLS) is an EAP type that is used in certificate-based security environments. If smart cards are used for remote access authentication, EAP-TLS is the required authentication method. The EAP-TLS exchange of messages provides mutual authentication, negotiation of the encryption method, and encrypted key determination between the remote access client and the authenticator. EAP-TLS provides the strongest authentication and key-determination method.
We'll go into greater explanation about these three metrics and how we collect them below. But choosing which is most important is tricky. Mostly, it depends on how you're using your internet connection. We assume that most people reading are major consumers of content. Reading the news, streaming movies, using BitTorrent, or listening to music on the web all require that your device pull down data more or less continuously. With that in mind, we've settled on download speeds as the most important benchmark.
When you connect to a VPN connection, a small drop in speed is bound to happen. Since the VPNs encrypt all the traffic, the drop in speed may be around 10 to 20% only. However, if you experience more than 20%, then you ought to look for a high-speed VPN connection. It is to understand that all vendors that claim to have a fastest VPN service sometimes fail to validate their service. There are many factors involved in VPN speed issues, which can be fine-tuned with small tweaks in the connection.
Among the most critical is how to communicate and exchange information securely between employees sitting at multiple locations. Here is where a VPN or a Virtual Private Network proves to be very handy. It is a fast, reliable, and secure way to exchange information across computer networks, and an excellent, secure mode of communication from remote locations.
It is our business to make safety and caution for our free VPN service the number one priority. We are constantly working to understand and develop new technology that keeps our users safe, without requiring costly fees or lengthy sign-up features. We want to keep you and your family safe without you having to give up any freedom. We would never limit these rights and don’t believe in setting limits. That is not our business.
I recently bought a PureVPN year subscription. Mostly i did it beacuse my internet provider around 9p.m. until midnight donwgrade the speed, ISP throttling at is best. At that time of the night i use it almost all the time to stream content on KODI, and without a VPN wasn’t possible at all. To guarantee the best performance in terms of speed i should use the Stream mode or any other option from the PureVPN app? (KODI is installed on a android device).
To send on a LAN or WAN link, the IP datagram is finally encapsulated with a header and trailer for the data-link layer technology of the outgoing physical interface. For example, when an IP datagram is sent on an Ethernet interface, the IP datagram is encapsulated with an Ethernet header and trailer. When an IP datagram is sent over a point-to-point WAN link such as an analog phone line or ISDN, the IP datagram is encapsulated with a PPP header and trailer.

The sheer amount of VPN jargon can be overwhelming, even if you are pretty tech-savvy. Do look out for OpenVPN though, as this connection protocol offers the best overall blend of speed and security. Ignore talk of military or bank-grade encryption and just look for AES-256, as that’s the gold standard. Unless you know your DNS from your IPv6, a VPN killswitch is the main thing to look out for among security features as it will protect you from exposing your real IP address should your connection drop unexpectedly.
Our Findings: During our VPN speed test, we have switched in between different ExpressVPN servers to determine the latency; however, UK was the one we tested several times. We noticed that despite choosing a distant location, ExpressVPN servers manage to deliver fast VPN speed, and the drop was not more than 15%, which is normal. Also, we didn’t experience any connection interruption throughout the test phase. It clearly states that ExpressVPN’s server are smartly optimized to give best streaming experience for Netflix, Hulu, HBO, BBC iPlayer and other media websites.
Trusting a VPN is a hard choice, but IVPN’s transparency goes a long way toward proving that its customers’ privacy is a priority. Founder and CEO Nick Pestell answered all our questions about the company’s internal security, and even described the tools the company used to limit and track access to secure servers. The top VPN services gave us a variety of answers to these questions, some of which were frustratingly vague. ExpressVPN was the only other company to outline these controls and assure us that these policies were well-documented and not half-practiced.
A proxy server is another way to conceal your real location. By transferring data through a proxy server the data appears to be going to that server, not you - so for example if you’re in the US and the proxy is in Switzerland, the website or service will think it’s talking to a machine in Switzerland. The main difference is that VPNs protect all your traffic while proxies tend to be limited to specific types of data, such as peer to peer networking or web browsing. 

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Most VPN services allow you to connect to servers in many different countries. In our VPN directory, we list both the number of servers the service maintains, as well as the number of countries. By default, you'll usually be assigned a server in your home country, but if you want to obfuscate your location, you may want to connect to a server in a different country.

The only issue i've had with my OG Pixel XL is the fingerprint scanner died after a drop (My bad) but screen is still good. GPS seems to be going out, and has gone out in one of my friends, that is way more of a show stopper than the fingerprint. With that said every single Samsung I've ever had was replaced withing 8 months for something like the speaker or microphone breaking. My Pixel is almost 2 years old with a lot of use daily.
While everything makes sense and all is good, what were the speed test results for China? Sorry for being so upfront but I have gone through a dozen or so websites to find a vpn that works in china. I have an upcoming business trip to china and a vpn would be really handy. But with complicated cyber laws in china, its hard to put a finger on anyone service. I used a free vpn service, like zenmate, when I was in Germany and it worked perfectly. What would you advise, which service is best for china? Also, can I purchase the service once I am in China or should I buy it before? Pls reply!
You heard us right on that last bit: a number of VPN providers have systems in place where they will accept gift cards from major retailers (that are totally unrelated to their business) like Wal-Mart or Target in exchange for VPN credit. You could buy a gift card to any number of big box stores using cash, redeem it for VPN credit, and avoid using your personal credit card or checking information.
You want to skip PPTP if at all possible. It’s a very dated protocol that uses weak encryption and due to security issues should be considered compromised. It might be good enough to secure your non-essential web browsing at a coffee shop (e.g. to keep the shopkeeper’s son from sniffing your passwords), but it’s not up to snuff for serious security. Although L2TP/IPsec is a significant improvements over PPTP, it lacks the speed and the open security audits found with OpenVPN.
If you’re not looking to take advantage of its Channel Bonding functionality, users still benefit from a few tools designed to ensure users have a stable connection at all times. This includes its error correction algorithm that reduces packet loss and its automated, seamless network switching that acts as a failsafe should users step out of WiFi range or their primary connection fails.
This awesome Malaysian VPN provider has an excellent free service. Although users are limited to just three server locations (Singapore, the Netherlands, and Canada), users get a whopping 2GB per month of free use at up to 80Mbps. When reviewing hide.me, we found the lack of server locations means it isn’t good for unblocking content from all over the world. If you need US or UK servers, please look elsewhere. On the plus side, this VPN has a strong privacy policy and provides robust encryption to keep your data secure.
If a VPN client that uses a PPTP connection is behind a NAT, the NAT must include a NAT editor that can translate PPTP traffic. The NAT editor is required because tunneled PPTP data has a GRE header rather than a TCP header or a UDP header. The NAT editor uses the Call ID field in the GRE header to identify the PPTP data stream and translate IP addresses and call IDs for PPTP data packets that are forwarded between a private network and the Internet.

A VPN, or virtual private network, is not a magic bullet for online privacy, but it may be a useful tool in some circumstances. A VPN encrypts all the Internet traffic between your computer and the VPN server, preventing anyone on your local network, or connection points along the way, from monitoring or modifying your traffic. Beyond the VPN server (in other words, on the rest of the way to whatever Internet server you're connecting to), your traffic mixes with traffic from other people on the VPN and the rest of the Internet. Ideally, that makes your traffic traceable only to the VPN server, not to your home, office, or computer. Though the extra steps and encryption layers slow down any Internet connection, the best VPN providers have connections that are speedy enough to keep browsing and online services snappy.

When we initially researched and tested VPNs for this guide in early 2018, technical and legal reasons prevented app developers from using the OpenVPN protocol in apps released through Apple’s iOS app store. During 2018, both the technical and licensing hurdles were removed, and VPN providers started adding OpenVPN connections to their iOS apps. We’ve already noted that our top pick, IVPN, has added it, as have ExpressVPN and PIA. In a future update, we’ll specifically test these upgraded iOS apps, but in the meantime the updated IVPN app has worked as promised for several Wirecutter staffers who use it regularly. Because this OpenVPN support makes it much easier for anyone with Apple devices to create a reliably secure VPN connection, we wouldn’t recommend a service without it to anyone with an iPhone or iPad.


 Return Policy: “Many issues can contribute to sub-optimal performance (ISP, location, censorship, settings, etc.). The TunnelBear team goes to exceptional lengths to satisfy users who experience sub-optimal performance or the occasional outage. However, TunnelBear does not offer financial reimbursement due to these issues.” In other words, they don’t offer refunds.
Protocol: When you’re researching a VPN, you’ll see terms like SSL/TLS (sometimes referred to as OpenVPN support,) PPTP, IPSec, L2TP, and other VPN types. We asked Samara Lynn, Lead Analyst for Networking and Small Business at PCMag, whether or not a user shopping for a VPN should shop for one over another. “SSL is what is commonly used these days. All of these protocols will provide a secure connection,” she explained, and pointed out that most solutions are invisible to the end-user anyway. Strictly, each protocol has its benefits and drawbacks, and if you’re concerned about this (specifically, PPTP vulnerabilities,) you’re probably already aware of them. Most users don’t need to be concerned about this—corporate users on the other hand, are probably all using IPSec or SSL clients anyway.
Windscribe  offers unlimited device connections. Yes you heard that right! The reason is that unlike the others above on this list, it doesn't offer unlimited data. So you're limited by bandwidth and data, not by devices. You get 10GB every month, and there's a free plan also but that only allows one device. There are apps for Windows, Mac and iOS but not Android, and the service also offers browser add-ons with useful features such as ad-blocking. Short range performance (to US sites) is good, but we noticed lag with transatlantic connections. However, if you’re looking to protect the data from a whole bunch of devices - an office, perhaps, or just a smart home - the support for unlimited connections is a real stand-out feature.
If you are depending on your VPN to keep your activities even mildly anonymous, you need some sense of security that the VPN isn’t just going to go down and dump all your traffic out into the regular internet. What you want is tool known as a “kill switch system”. Good VPN providers have a kill switch system in place such that if the VPN connection fails for any reason it automatically locks down the connection so that the computer doesn’t default to using the open and unsecured internet connection.

A VPN is created by establishing a virtual point-to-point connection through the use of dedicated connections, virtual tunneling protocols, or traffic encryption. A VPN available from the public Internet can provide some of the benefits of a wide area network (WAN). From a user perspective, the resources available within the private network can be accessed remotely.[2]
From a feature-to-dollar standpoint, TunnelBear’s premium offering doesn’t beat out our two previous recommendations. StrongVPN and SurfEasy are better bets if you’re willing to pay. But, TunnelBear does offer a free tier, doesn’t maintain logs, and it is extremely easy to get up and running with their dead-simple apps for desktop and mobile users alike.
Early data networks allowed VPN-style remote connections through dial-up modem or through leased line connections utilizing Frame Relay and Asynchronous Transfer Mode (ATM) virtual circuits, provided through networks owned and operated by telecommunication carriers. These networks are not considered true VPNs because they passively secure the data being transmitted by the creation of logical data streams.[3] They have been replaced by VPNs based on IP and IP/Multi-protocol Label Switching (MPLS) Networks, due to significant cost-reductions and increased bandwidth[4] provided by new technologies such as digital subscriber line (DSL)[5] and fiber-optic networks.
The ability to use public WiFi securely. Using the WiFi in a public place such as a library, cafe, or airport can make you feel vulnerable, especially when unsure of how secure the connection is. You never know who could be gaining access to your personal files. However, our VPN service secures your privacy and allows you to browse and work as you please.
We subsidize our free version by displaying advertisements and we do not collect or sell your personally identifiable information. Our free version provides the same basic level of protection that is included in our paid plans. If you would like to remove the ads and get additional benefits, then you can upgrade to Hotspot Shield Premium. When people upgrade to our premium version, it provides additional revenue to keep our service running smoothly.

Another approach is to offer purpose-specific servers. NordVPN, for example, has a high-speed server earmarked for video streaming. The company's collection of these special servers is a great way to offer customers a better experience, one tailored to their needs. It even offers Tor-over-VPN servers, for another layer of privacy. CyberGhost and PureVPN also place an emphasis on streaming, offering modes designed to connect you to your favorite content.
Even though Tor is free, we don’t think it’s the best option for most people. If you aren’t familiar with Tor, this handy interactive graphic shows how it protects an Internet connection, and this series goes into more detail about how Tor works. Runa Sandvik, a former researcher with The Tor Project who is now part of the information security team at The New York Times (parent company of Wirecutter), described it as “a tool that allows users to remain anonymous and uncensored.” When we asked expert Alec Muffett about whether he personally used a VPN, he told us he actually spent most of his work time using Tor. But Tor has a reputation for slow connections, can be blocked by some websites, and isn’t suitable for some peer-to-peer applications like BitTorrent.
If your location limits you to use certain website and also stops you from streaming, in this case you need to install vpn software in your device which will enable you to unblock those websites and makes streaming easier anywhere around the globe. It will act as a shield to protect you from cyber goons. VPN is a tool which changes your virtual location as well as keeps your privacy protected. It is necessary to choose the vpn which is according to your need. Fast vpn service helps you in choosing the most remarkable vpn according to your need whether you want vpn for streaming, corporate business or personal use.

Pricing is quite flexible, with a three-day plan available for just $2. But for those who want to avail of the complete service and support, A basic plan of $5 per month, a solid plan of $10 a month, and dedicated plan of $25 per month are also available. These packages offer users access to Proxy.sh servers in different countries and unlimited bandwidth. Custom plans can be arranged, all one has to do is contact support.


Trusting a VPN is a hard choice, but IVPN's transparency goes a long way toward proving that its customers' privacy is a priority. Founder and CEO Nick Pestell answered all of our questions about the company's internal security, and even described the tools the company uses to limit and track access to secure servers. IVPN goes further than the other leading candidates we considered by being transparent about who runs the service and who is responsible for your privacy.
Bandwidth restrictions might not have been a big deal in the pre-streaming era, but now that everyone is streaming videos, music, and more, the bandwidth burns up really fast. Avoid VPNs that impose bandwidth restrictions unless the bandwidth restrictions are clearly very high and intended only to allow the provider to police people abusing the service.
The free tier gives you the Windows, Mac, iOS, Android and Amazon Fire TV/Firestick client software (and the beta Linux software, should you wish to try it); the Windflix feature to (try to) watch U.S. or U.K. Netflix streams; the Chrome, Firefox and Opera Windscribe browser extensions to block ads and trackers; a separate firewall built in to the Windows and macOS clients; and the ability to connect to VPN servers in 11 countries, mostly in Europe and North America.
Users utilize mobile virtual private networks in settings where an endpoint of the VPN is not fixed to a single IP address, but instead roams across various networks such as data networks from cellular carriers or between multiple Wi-Fi access points.[30] Mobile VPNs have been widely used in public safety, where they give law-enforcement officers access to mission-critical applications, such as computer-assisted dispatch and criminal databases, while they travel between different subnets of a mobile network.[31] Field service management and by healthcare organizations,[32][need quotation to verify] among other industries, also make use of them.

For VPN connections, however, IP datagrams sent across the Internet can arrive in a different order from the one in which they were sent, and a higher proportion of packets can be lost. Therefore, for VPN connections, MPPE changes the encryption key for each packet. The decryption of each packet is independent of the previous packet. MPPE includes a sequence number in the MPPE header. If packets are lost or arrive out of order, the encryption keys are changed relative to the sequence number.
People love to travel because they want to experience the beauty of life. If you’re one of them, then your backpack should always be loaded. A high-speed VPN should be on your checklist as it gives you the free hand to access to all your local apps and websites when you are offshore. A fastest VPN connection not only offers global access to websites, but this travel companion safeguards you from online identity theft. So don’t forget to install a fast secure VPN app in your mobile when you plan your vacations.
Servers – Boasting over 2,000 servers, PureVPN’s network is like a giant tentacle monster with multiple servers located in over 140 countries of the world! Geographically, PureVPN covers more locations around the world than any other VPN I have come across. You can choose to automatically connect to the best VPN server depending on the purpose you wish to use the VPN for or choose your own preferred server manually. It takes a relatively long time to connect to the server compared to other VPN providers, which is one of the downsides of this VPN. But as soon as you are connected, you will experience that joy of having unprecedented freedom on the web.
As used in this context, a VPLS is a Layer 2 PPVPN, rather than a private line, emulating the full functionality of a traditional LAN. From a user standpoint, a VPLS makes it possible to interconnect several LAN segments over a packet-switched, or optical, provider core; a core transparent to the user, making the remote LAN segments behave as one single LAN.[16]
The list of 5 fast vpn services offers users better speeds, security features and offers wide range of servers to the users. VPN service spoofs your location making your IP address invisible as if you are connecting from some other location. Region specific services are easily accessed. It creates a tunnel between your computer and server. However other vpn providers slow down the overall internet connection but it is good for watching webcasts and videos.

Even though Tor is free, we don’t think it’s the best option for most people. If you aren’t familiar with Tor, this handy interactive graphic shows how it protects an Internet connection, and this series goes into more detail about how Tor works. Runa Sandvik, a former researcher with The Tor Project who is now part of the information security team at The New York Times (parent company of Wirecutter), described it as “a tool that allows users to remain anonymous and uncensored.” When we asked expert Alec Muffett about whether he personally used a VPN, he told us he actually spent most of his work time using Tor. But Tor has a reputation for slow connections, can be blocked by some websites, and isn’t suitable for some peer-to-peer applications like BitTorrent.
Pricing is quite flexible, with a three-day plan available for just $2. But for those who want to avail of the complete service and support, A basic plan of $5 per month, a solid plan of $10 a month, and dedicated plan of $25 per month are also available. These packages offer users access to Proxy.sh servers in different countries and unlimited bandwidth. Custom plans can be arranged, all one has to do is contact support.

Private Internet Access, or PIA, is one of the most visible, privacy-focused VPNs available. Because of its reputation and advocacy concerning online privacy and security, it has also been a Wirecutter staff pick. But whether you prioritize speed and performance or trust and transparency, our top pick is a better bet. If you find PIA attractive because of its low price, note that spending just a little more on TorGuard will buy you much better performance.
Latency is a measurement of time between when your computer sends a request and when it receives a response. It's often called ping time. Lots of things can affect latency; the distance your request physically travels through fiber has a big impact, for example. Latency is measured in milliseconds, however, so even a large increase may not be noticeable to the average user. Latency is very important when playing video games over a VPN, as lower latency means a more responsive experience with less lag.
When we test VPNs, we use the Ookla speed test tool. (Note that Ookla is owned by PCMag's publisher, Ziff Davis.) This test provides metrics for latency, download speeds, and upload speeds. Any one of these can be an important measurement depending on your needs, but we tend to view the download speed as the most important. After all, we live in an age of digital consumption.
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