Because few VPN companies offer live support, we appreciate when they at least provide easy-to-follow resources on their websites. Detailed setup guides with step-by-step instructions are available for every platform IVPN supports, and it breaks down troubleshooting advice into language that’s easy to understand. ExpressVPN also has clear, helpful support articles, but other services aren’t as straightforward. It’s harder to find the right information on TorGuard’s support site, and its articles aren’t as novice-friendly. If you need to submit a ticket for a specific problem, you can expect a quick response from all the companies we tested—IVPN and TorGuard both responded to us in minutes, and PIA took the longest at one day. ExpressVPN was the only one of our finalists that offered tech support over live chat. (Other companies provide live chat only for sales and signup support.)
Credit: Opera VPNAlso, although your data is encrypted as it travels between you and the far-off VPN server, it won't necessarily be encrypted once it leaves the VPN server to get to its final destination. If the data isn't encrypted — and that depends on the website you're connecting to — then the traffic might be intercepted and read. (One well-known VPN provider was recently accused of inserting ads in users' web browsers, which would violate users' security and privacy.)
ExpressVPN attempts to build trust in other ways, even without a public face. Court records from 2017 demonstrate that when Turkish authorities seized ExpressVPN servers in the country looking for information, they found nothing of value, as promised by ExpressVPN’s no-logging policy. ExpressVPN also highlights initiatives such as open-source leak-testing tools, developer content about how the company implements different technologies, and support for the efforts of OpenMedia and the EFF. The ExpressVPN representative even offered to arrange a confidential call between our writer and the owners of the company. However, without being able to discuss their identities or learn about other senior leadership, we believed that wouldn’t have been enough to change our recommendation, so we declined. In the end, trust is such a crucial part of deciding which VPN to use that we had to pass on ExpressVPN.
If a VPN client that uses a PPTP connection is behind a NAT, the NAT must include a NAT editor that can translate PPTP traffic. The NAT editor is required because tunneled PPTP data has a GRE header rather than a TCP header or a UDP header. The NAT editor uses the Call ID field in the GRE header to identify the PPTP data stream and translate IP addresses and call IDs for PPTP data packets that are forwarded between a private network and the Internet.
A number of vendors that sell dial-up access servers have implemented the ability to create a tunnel on behalf of a dial-up client. The computer or network device providing the tunnel for the client computer is variously known as a Front End Processor (FEP) for PPTP or an L2TP Access Concentrator (LAC) for L2TP. For the purposes of this reference, the term FEP is used to describe this functionality, regardless of the tunneling protocol. To carry out its function, the FEP must have the appropriate tunneling protocol installed and must be capable of establishing the tunnel when the client computer connects.
Of course that brings up another problem. Since there are so many services to choose from, how can you tell which ones are worth using? PCWorld has taken care of much of the legwork with its Best VPN services roundup. [Spoiler alert: It found Mullvad to be a great all-around VPN for its above-and-beyond commitment to user privacy, and NordVPN to be the current choice for watching U.S. Netflix from abroad.]
IVPN doesn’t have as many server locations as larger services like ExpressVPN do. When we initially recommended the service, IVPN was limited to 13 countries, compared with ExpressVPN’s 94. But in the months since, IVPN has doubled that to 26, including two additional locations in Asia (Tokyo and Singapore). We’ve yet to test the new servers though, and in the past, IVPN’s single location in Asia—Hong Kong—was slower than competitors.
Cost: You have three pricing options depending on how often you want to pay. The cheapest IPVanish plan is to buy a full year at once for $77.99, making the monthly rate $6.49/month. If you pay for three months at once for $26.99, the monthly cost comes down to $8.99/month. However, to subscribe on a monthly basis with no commitment, it will cost $10/month.
Supported Client Software Android, Chrome, Firefox, iOS, Linux, macOS, Windows Android, Chrome, iOS, Linux, macOS, Windows Android, Chrome, iOS, macOS, Opera, Windows Android, iOS, Linux, macOS, Windows Android, ChromeOS, iOS, Linux, macOS, Windows Android, iOS, Linux, macOS, Windows Android, iOS, macOS, Windows Android, iOS, macOS, Windows Android, Chrome, Firefox, iOS, Linux, macOS, Windows Android, iOS, macOS, Windows