Because few VPN companies offer live support, we appreciate when they at least provide easy-to-follow resources on their websites. Detailed setup guides with step-by-step instructions are available for every platform IVPN supports, and it breaks down troubleshooting advice into language that’s easy to understand. ExpressVPN also has clear, helpful support articles, but other services aren’t as straightforward. It’s harder to find the right information on TorGuard’s support site, and its articles aren’t as novice-friendly. If you need to submit a ticket for a specific problem, you can expect a quick response from all the companies we tested—IVPN and TorGuard both responded to us in minutes, and PIA took the longest at one day. ExpressVPN was the only one of our finalists that offered tech support over live chat. (Other companies provide live chat only for sales and signup support.)
Avast SecureLine VPN offers good overall performance and steady connections, and it was the best of the limited-feature services we tested in 2017. But at $80 per year for software installation on five devices, it's more expensive than any full-fledged VPN service that doesn't limit installations. A single Mac or PC license is $60, while iOS or Android licenses are $20 each.
Beyond those two factors, it’s difficult to make blanket statements about what makes a trustworthy VPN. At the bare minimum, a good VPN provider should not collect and keep any logs of its customers’ browsing history. If it does, that puts your privacy at risk should someone access (or even release) those logs without authorization. But deciding when to a trust a logging policy isn’t easy. As the EFF points out, “Some VPNs with exemplary privacy policies could be run by devious people.” You don’t need to have done anything illegal to prefer that law enforcement and criminals alike not have access to a browsing history that may include your bank, medical websites, or that one thing you looked at around 2 a.m. that one time.
Some VPNs offer great service or pricing but little to no insight into who exactly is handling them. We considered feedback from security experts, including the information security team at The New York Times (parent company of Wirecutter), about whether you could trust even the most appealing VPN if the company wasn’t willing to disclose who stood behind it. After careful consideration, we decided we’d rather give up other positives—like faster speeds or extra convenience features—if it meant knowing who led or owned the company providing our connections. Given the explosion of companies offering VPN services and the trivial nature of setting one up as a scam, having a public-facing leadership team—especially one with a long history of actively fighting for online privacy and security—is the most concrete way a company can build trust.
Likewise, if you're connecting via a nation's local carrier, that carrier may be intercepting your traffic, particularly if you're a non-native of that nation. In that situation, if you must connect back to applications and services at home, using a VPN is quite literally the least you can do. Also, keep in mind that if you use your phone's hotspot to connect your computer to the internet, you'll want to use a VPN on your computer as well.
We have also taken into consideration the use of VPN protocols in our fastest VPN trial. All the testing are on PPTP and L2TP connection as they are designed to yield fast VPN performance to the end users. All the high-speed VPN tests are carried out using Speedtest.net, a service that is used by almost everyone to test their internet connection. Below are the baseline speed of our Internet connection without a VPN:
Google has launched Chrome on Google Daydream View and the Lenovo Mirage Solo with Daydream. If you have one of these headsets, you can launch Chrome directly from your homepage to browse and interact with any webpage while in VR. Chrome aims to be a universal browser on all types of devices and operating systems. This is also true for the new VR version. All the features you love on Chrome, from voice search to incognito mode to saved bookmarks, are now accessible on your Daydream headset.
It is a common misconception that VPN connections require a dial-up connection. They require only IP connectivity between the VPN client and VPN server. Some clients (such as home computers) use dial-up connections to the Internet to establish IP transport. This is a preliminary step in preparation for creating a tunnel and is not part of the tunnel protocol itself.
You might be thinking: “I only need one connection, don’t I?” What if you want to set up VPN access on more than one device, for more than one family member, on your home router, or the like? You’ll need multiple concurrent connections to the service. Or, perhaps, if you’re particularly security oriented, you’d like to configure multiple devices to use multiple different exit nodes so your collective personal or household traffic isn’t all bundled together.
All that being said, some VPNs are still faster than others. During the process, we’ve tested over 45 VPN service providers to share our findings with you. Below you will find the top five fastest VPNs that offer feature-rich experience packed with the high speed. For sure, speed is one of the crucial things we look for before purchasing a VPN, especially when every other provider claims to be the fastest, so consider these providers who managed to cut our speed tests; you can thank us later!
When choosing a VPN server, take these factors into consideration. VPNs are subject to the same peak-versus-average conundrum as everyone else. If possible, choose a VPN server in a time zone that’s in off-peak hours. Some VPN apps have built in speed tests or show the current server load in real time, which can give you an indication of whether you’ll be able to max out your allotted download speed.
A remote-access VPN uses public infrastructure like the internet to provide remote users secure access to their network. This is particularly important for organizations and their corporate networks. It's crucial when employees connect to a public hotspot and use the internet for sending work-related emails. A VPN client, on the user's computer or mobile device connects to a VPN gateway on the company's network. This gateway will typically require the device to authenticate its identity. It will then create a network link back to the device that allows it to reach internal network resources such as file servers, printers and intranets, as if it were on the same local network.
IVPN is a Gibraltar-based VPN service whose primary USP is excellent security and privacy. It uses multi-hop technology that routes user traffic through a maze of networks to leave hackers scratching their heads should they attempt stealing your information. However, it offers inconsistent speeds with some servers operating quite fast, while others being slow.
Secure connections for business: For businesses who operate at multiple nationwide locations, or for employees who travel on the road, a VPN can provide a fantastic means of security. Instead of connecting to your work network via the public internet, you can instead connect via the FreeVPN.se connection. This will encrypt your data, hide your devices IP address and ensure that any sensitive business information remains untouched and private. Learn More
In many cases, each of these offices also have LANs. But how do the LANs connect? For some very specialized solutions, companies lease private lines to connect the offices. That can be very expensive. Instead, most companies opt to geographically connect separated private LANs over the public internet. To protect their data, they set up VPNs between offices, encrypting the data as it traverses the public internet.
We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you’ll need to wait for a response. This means that self-help support sites are even more important, since waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
It is also possible (emphasis on "possible") that VPNs may be able to save net neutrality repeal. Kind of. For those who are unaware, net neutrality is the much-discussed concept that ISPs treat web services and apps equally, and not create fast lanes for companies that pay more, or require consumers to sign up for specific plans in order to access services like Netflix or Twitter. Depending on how ISPs respond to a newly deregulated environment, a VPN could tunnel traffic past any choke points or blockades thrown up by ISPs. That said, an obvious response would be to block or throttle all VPN traffic. We'll have to see how this plays out.