We contacted each of our finalists with simple questions about its service and troubleshooting. Most VPN companies provide technical support through online ticketing systems, meaning you'll need to wait for a response. This means that self-help support sites are even more important, because waiting for a reply while your connection is down can be frustrating. Response times to our support inquiries ranged from 20 minutes to a day.
Hotspot Shield is the free version of the popular Hotspot Shield Premium VPN. You don’t need to input any information to download and begin using their app. Although the service is totally free, you will stumble upon ads only on the Android app. Other platforms are ads free. This is a major advantage, due to security aspects. Same as on the Premium version, Hotspot Shield committed to a zero log policy. They even confirmed their zero log policy by a 3rd party independent test.
While a VPN can protect your privacy online, you might still want to take the additional step of avoiding paying for one using a credit card, for moral or security reasons. Several VPN services now accept anonymous payment methods such Bitcoin, and some even accept retailer gift cards. Both of these transactions is about as close as you can get to paying with cash for something online. That Starbucks gift card may be better spent on secure web browsing than a mediocre-at-best latte.
In recent times, VPN services have made giant leaps in growing from niche online products hidden away in a dark corner of the internet to almost must-have services for anyone with an internet connected device. VPN is very much in the mainstream now and luckily that broadened appeal has done wonders for the usability of the services themselves - there are some brilliant options available in 2018.

Buffered VPN is a Hungarian VPN provider based in Gibraltar. After operating from 2013, its services were made public in the summer of 2014. There is no broadband limit to Buffered and this is a total advantage. They have managed to bypass the limits of Netflix, BBC iPlayer and Hulu and their campaigns against the VPN, which is also impressive. Buffered becomes one of the world’s fastest VPN services with a growing network of VPN servers (currently in 29 countries, but adding more locations frequently).
We didn’t find any problems when we tested other aspects of TorGuard’s performance. Each time we checked our location via IP address, it accurately resolved to the location of a TorGuard server. Neither our true IP address nor our location was exposed when we tested for DNS leaks and IPv6 leaks. TorGuard runs its own DNS servers—a requirement for all the VPNs we tested—so the routing that happens when you go to a website isn’t released to your ISP, Google, or anyone else. And since TorGuard doesn’t support IPv6, the app disables it completely, just like IVPN.
If you are depending on your VPN to keep your activities even mildly anonymous, you need some sense of security that the VPN isn’t just going to go down and dump all your traffic out into the regular internet. What you want is tool known as a “kill switch system”. Good VPN providers have a kill switch system in place such that if the VPN connection fails for any reason it automatically locks down the connection so that the computer doesn’t default to using the open and unsecured internet connection.
Avast SecureLine VPN offers good overall performance and steady connections, and it was the best of the limited-feature services we tested in 2017. But at $80 per year for software installation on five devices, it's more expensive than any full-fledged VPN service that doesn't limit installations. A single Mac or PC license is $60, while iOS or Android licenses are $20 each.
VyprVPN is a powerful contender if you’re after performance and security. It boasts great speeds due to a staggering network of 700+ serves and more than 200K IP addresses. They own and manage their servers, which translates into reliable uptime, lag-free performance, top-notch support and great speeds. Add in unlimited bandwidth and P2P support, successful handling of Netflix and Steam geo blocks, and you can check all your VPN must-have features right off the bat.
NordVPN is one of those service providers that not only focus on security but super-fast VPN experience also. Within a short span of time, it has managed to come in the limelight and have been praised by many experts and got featured on highly-reputable websites like PCMag, Forbes, and The Huffington Post. With over 550 servers plotted in 49 counties, NordVPN easily made its way to our fastest VPN service list. Their servers are capable of bypassing intense geo-restriction with high-speed VPN experience. We had the chance to get help from their support team, and they set a new benchmark of proactive customer services experience. And yes, 30-day money back guarantee is another thing that is much of a consideration when you are in search for a fast VPN service, and they have it! Read more on NordVPN review and learn how they delivery top speed.
Borders still exist on the web, in the form of geographic restrictions for streaming content. The BBC iPlayer, for example, lets UK residents watch the Beeb to their heart's content. The rest of the world, not so much. But if you were to select a VPN server in the UK, your computer's IP address would appear to be the same as the server, allowing you to view the content.
The cause of this performance improvement was not immediately discernible. Experts I have spoken to have suggested the test cheating or data compression mentioned above. It was also suggested that, perhaps, some VPN companies had access to higher bandwidth connections in their networks. Another possibility was that our DSL line was artificially capped and that the VPN allowed our data to bypass that restriction.
Most VPN services allow you to connect to servers in many different countries. In our VPN directory, we list both the number of servers the service maintains, as well as the number of countries. By default, you'll usually be assigned a server in your home country, but if you want to obfuscate your location, you may want to connect to a server in a different country.
There’s no point to a VPN that interferes with or logs your traffic—your ISP already does that. Free VPNs, such as Facebook’s Onavo, explicitly gather traffic data to resell or use it for marketing. We looked carefully at the privacy policies and marketing claims for each company we considered. In some cases, companies we considered had sworn in court filings that requests for data were impossible to fulfill. In other cases, we asked companies about their internal security and privacy standards to gauge the trustworthiness of their statements on logging.
A Mobile VPN is a worthwhile tool to have since it increases privacy, user satisfaction and productivity, while also reducing unforeseen support issues caused by wireless connectivity problems. The increasing usage of mobile devices and wireless connectivity make it more important to ensure that your data is being transferred through a secure network. It will allow you to access the internet, while staying safe behind a firewall that protects your privileged information.
The free account is limited to a single user, while the premium account enabled unlimited bandwidth for up to five computers or mobile devices. TunnelBear doesn’t list the total number of servers on their site, but they do offer servers in 20 countries. Their Windows and Mac OS X client is based on OpenVPN and their mobile VPN system uses L2TP/IPsec. Unlike the previous two recommendations, however, TunnelBear has a firmer stance against file sharing activities and BitTorrent is blocked. Their speeds also aren’t quite as fast as the others, so you might experience a slower connection with TunnelBear.

The service uses Advanced Encryption Standard with a 256-bit key, a common method employed by VPN services. Connections are protected using 2048-bit public key encryption. For privacy, the service offers a malware detection software. What is good about the software is that it can be downloaded and used without providing any personal information. This holds as long as you use the free version of the software and never contact customer support.
A lot of people avoid using VPN providers based out of the United States on the premise that US law would compel those providers to log all VPN activity. Counterintuitively, there are no such data logging requirements for US-based VPN providers. They might be compelled under another set of laws to turn over data if they have any to turn over, but there is no requirement they even keep the data in the first place.

We also dove deeper into the desktop apps of the top-performing services. Great apps have automatic location selection, easy-to-use designs, and detailed but uncluttered settings panels. We set up each service’s Android app on a Samsung Galaxy S8 running Android 7.0 Nougat. We took into account how easy each one was to set up and connect, along with what options were available in the settings pane.
Since we last tested VPNs, we've given special attention to the privacy practices of VPN companies and not just the technology they provide. In our testing, we read through the privacy policies and discuss company practices with VPN service representatives. What we look for is a commitment to protect user information, and to take a hands-off approach to gathering user data.
×